Information We Collect

We collect various types of information to provide and improve our cash flow management services. The information we gather falls into several categories, each serving specific purposes in delivering our platform's functionality.

Personal Information

When you create an account with elevonqarist, we collect identifying information including your name, email address, phone number, and business details. This information allows us to create your profile and provide personalized financial management tools.

• Full name and business contact information
• Email address and phone numbers
• Business registration details and ABN
• Payment and billing information
• Profile preferences and settings

Financial Data

Our platform requires access to certain financial information to provide cash flow analysis and management tools. We only collect data necessary for service delivery and with your explicit consent.

Technical Information

We automatically collect certain technical data when you use our platform. This includes device information, browser type, IP address, and usage patterns. This data helps us maintain platform security and improve user experience.

How We Use Your Information

Your information serves multiple purposes in delivering our cash flow management platform. We use collected data to provide core services, enhance platform functionality, and ensure compliance with financial regulations.

Service Delivery

The primary use of your information is to deliver our cash flow management services. This includes generating financial reports, providing real-time dashboards, and offering predictive analytics for your business finances.

Communication and Support

We use your contact information to provide customer support, send service updates, and communicate important changes to our platform. You can control the frequency and type of communications through your account settings.

Platform Improvement

Aggregated and anonymized data helps us understand how users interact with our platform. This information guides feature development and performance optimization without identifying individual users.

Data Sharing and Disclosure

elevonqarist follows strict guidelines regarding data sharing. We never sell personal information to third parties and only share data when necessary for service delivery or legal compliance.

Service Providers

We work with trusted third-party service providers who help deliver our platform's functionality. These providers include cloud hosting services, payment processors, and banking data aggregators. All service providers are bound by strict confidentiality agreements and data protection requirements.

• Banking data providers for account connectivity
• Cloud infrastructure providers for secure hosting
• Payment processors for billing and subscriptions
• Analytics services for platform performance monitoring

Legal Requirements

We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with tax obligations, anti-money laundering requirements, and other financial regulations applicable to our services.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We're committed to making these rights accessible and easy to exercise through our platform.

Exercising Your Rights

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll verify your identity and process your request within the timeframes required by law. For complex requests, we may need up to 45 days to provide a complete response.

Data Security

Protecting your financial information is our top priority. We implement multiple layers of security to safeguard data both in transit and at rest.

Technical Safeguards

Our platform uses industry-standard encryption for all data transmission and storage. Financial data is encrypted using AES-256 encryption, and all communications use TLS 1.3 protocols. We maintain regular security audits and penetration testing to identify and address potential vulnerabilities.

Access Controls

Access to personal information is strictly limited to authorized personnel who require it for their job functions. All staff undergo security training and are bound by confidentiality agreements. We maintain detailed logs of all access to personal information.

Incident Response

In the unlikely event of a data breach, we have established procedures to contain the incident, assess the impact, and notify affected users within 72 hours. We also report qualifying incidents to the Office of the Australian Information Commissioner as required by law.

International Data Transfers

While elevonqarist primarily operates within Australia, some service providers may process data in other countries. When international transfers occur, we ensure adequate protection through appropriate safeguards.

Approved Countries

We only transfer data to countries with adequate privacy protections or through mechanisms approved under Australian privacy law. Current international processing occurs in New Zealand and Canada, both recognized as having substantially similar privacy frameworks to Australia.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Different types of data have different retention periods based on business needs and legal requirements.

Account Information

Basic account information is retained for the duration of your subscription plus two years. This allows us to provide continuity of service and comply with customer service obligations.

Financial Records

Transaction data and financial records are retained for seven years in accordance with Australian business record-keeping requirements. This ensures compliance with tax obligations and provides historical data for analysis.

Marketing Data

Marketing preferences and communication logs are retained until you withdraw consent or close your account. You can update these preferences at any time through your account settings.

Cookies and Tracking

Our platform uses cookies and similar technologies to provide functionality and improve user experience. We categorize cookies based on their purpose and provide control over non-essential cookies.

Essential Cookies

These cookies are necessary for basic platform functionality, including user authentication, security features, and core service delivery. Essential cookies cannot be disabled while using our platform.

Analytics and Performance

We use analytics cookies to understand how users interact with our platform and identify areas for improvement. This data is aggregated and does not identify individual users. You can opt out of analytics tracking through your privacy settings.

Children's Privacy

elevonqarist's services are designed for business users and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify users through email and platform notifications at least 30 days before the changes take effect.

Minor updates, such as clarifications or contact information changes, will be posted on our website with an updated "last modified" date. We encourage users to review this policy periodically to stay informed about how we protect their information.

Complaints and Disputes

If you have concerns about how we handle your personal information, we encourage you to contact us first. We have established procedures to investigate and resolve privacy complaints promptly and fairly.

Internal Complaint Process

Our privacy team will acknowledge your complaint within 5 business days and provide a substantive response within 30 days. If the matter is complex, we may need additional time but will keep you informed of our progress.

External Review

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner. We'll cooperate fully with any official investigation and implement any required changes to our practices.